GENERAL PROCESS

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FOR RENTALS & PREMADE FAUX FLOWERS

 

We will send you a confirmation within 1-3 business days along with a final quote & availability. 

To book, we require the following: 50% non-refundable retainer on orders over $100 (or full payment on orders less than $100), a signed rental agreement and your credit card on file. The remaining balance &/or the security deposit are due 30 days prior to your event.

 

FOR DECOR & FLORAL SERVICE

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Getting a Quote:

 During your first inquiry, we will provide you a general price list and a form to fill out for a preliminary quote, which you should receive between 1-15 business days (via email). After receiving a quote and you feel comfortable booking an appointment to discuss further, we can schedule a virtual meeting.

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All quotes are valid for 10 business days from the quote creation date and are subject to availability.

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Consultations & Quote Revisions:

We offer free consultation via email, phone, or video. 

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Reservation Process:

We require 50% non-refundable retainer (depending on the total amount), a signed rental agreement & credit card on file. The remaining balance & the security deposit are due 30 days prior to your event. If you book less than 30 days before your event, full payment + the security deposit (if applicable) will be collected at the time of reservation.

Our bookings are based on a first-come, first-served basis so we recommend booking as soon as you can especially if your event date is in a peak season.

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For Custom Signs:

You must send the required information or files 15 business days before the event. The artwork proof must be approved 7 business days before the event. All graphic or sign related queries must be sent to weddingbellesdr@gmail.com to avoid issues.

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DELIVERY

 

Serving  Niagara Region: Niagara-on-the-Lake, Niagara Falls, St. Catharines, Thorold, Welland, Pelham, Grimsby, Lincoln, West Lincoln, Beamsville, Fort Erie, Port Colborne and Wainfleet.

 

Delivery & Setup:

We deliver, set up and pick up. Your venue must be able to allow for set up at least three hours before the start of your wedding. Charges may apply depending on venue. Fees may apply.

 

Pick Up:

Arches and florals partnered with arches will be picked up after the ceremony, extended fees will apply if you want to have it set up for the entirety of the wedding.

Furniture will be picked up after intended use, or early the morning after the wedding. 

Florals, signage and extras will be picked up with accompanying rentals.

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RENTALS

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Rental Minimum:

No, we do not have a minimum order on rentals.

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Rental period:

Our prices are based on a rental period of 1 day. If you need to extend your rental, additional fees will apply.

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Lost/Broken Items: 

Accidents happen. The client is responsible for loss or damage of items and will pay for the cost of replacement or repair (including the travel fee/shipping fees required to replace the lost/damaged item).

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WEATHER

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Wind:

For weddings hosted outside we will not set up if the wind forecast is over 70km/h the day of the wedding.

 

Rain:

For weddings hosted outside we will not set up if the rain forecast is over 60% chance on the day of the wedding. In the case that it does start raining during your ceremony, it is the responsibility of the renters to either cover or move all items exposed. 

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Outdoor Weddings:

All weddings hosted outside will need a Plan B. Plan B will be either a tent covering or an inside location.

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PAYMENT

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Payment process: 

For rentals, we require a 50% non-refundable retainer then the remaining balance(s) must be sent 30 days before the event.

For full decor & floral, we offer different payment plans varying between 20-50% monthly and all remaining balances must be paid 30 days before your event.

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Accepted forms of Payment: 

We accept cash, e-transfer and credit card payments (must be received prior to booking). We do require a credit card for security purposes with the signed rental agreement for security purposes.

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Additional Fees:

In general, we charge extra for: 13% HST / one fee for delivery, setup, pickup & teardown / security deposit for rentals (refundable if the items are in the same condition during pickup)

CHANGES and CANCELLATIONS

 

Refunds/Exchanges:

Once an order is booked, reductions to orders are not allowed at any point. Substitutions of equal or greater value can be made up to 60 days prior to your event date except on certain items that we needed to purchase or outsource to secure for your event.

What is your cancellation policy? 

 

The 50% non-refundable retainer is non-refundable once a contract is signed. If you cancel your contract 60 days prior to your event, all payments collected will NOT be refunded.

 

Force Majeure:

If your order is forced to be cancelled due to acts of God, fire, flood, war, epidemic, natural disasters, weather, terrorism, crime, revolution, riots, labour disputes, accidents, civil disorder, government acts or regulations, or any extraordinary event or circumstance beyond the control of one or both parties, a credit will be issued.

 

IMPORTANT: Our policies and pricing are subject to change with or without prior NOTICE.

Don’t see your question here?  Contact us!